Refund & Cancellation Policy (Summary)

Tips are voluntary and usually final

As outlined in the official policy, all tips sent via PotatoPay are voluntary and non-refundable. Supporters are choosing to support a streamer without expecting goods, services, or contractual compensation in return.

When refunds may be considered

While refunds are rare, the official policy allows them in specific situations, such as:

• Unauthorized or fraudulent transactions.
• Accidental duplicate payments.
• Technical failures where money was debited but the transaction didn't complete.
• Serious streamer violations of the Terms & Conditions, at PotatoPay's discretion.

Cancellations & disputes

Because tips are voluntary support, successful payments can't be cancelled once they're processed by the payment gateway. However, supporters and streamers can raise disputes within 7 days of the transaction, and PotatoPay will review the case, as described in the official policy.

How long do refunds take?

When a refund is approved under the rules in the Refund & Cancellation Policy, it is typically processed back to the original payment method within 10–15 business days, depending on banks and payment gateways.

Need help with a payment?

For any payment, refund or cancellation issue, users should write to potatopayco@gmail.com within the time window mentioned in the policy. Full details and the most up-to-date rules are always available at potatopay.co/policy/refund-and-cancellation-policy.